Common issues are:
Cities affected:
Comments on Altima Telecom
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About Altima Telecom
Altima Telecom provides affordable internet services in Ontario. Their internet plans are flexible and make it easier for their customers to make any switch. They are reliable and affordable. One can avail of their home phone service bundle as well. Recently they have introduced home security services as well. If any user face any issue they are always there.
Outage map
Outage history
Reported outages on 23.04.2025:
There were a total of 2 outages at Altima Telecom. The most frequently affected cities were: Toronto
Reported outages on 22.04.2025:
There were a total of 1 outages at Altima Telecom. The most frequently affected cities were: Edmonton
Roger 6 months ago
TV is skipping all the time between 6 and 10 PM in Brossard. Watching stuff on Crave, Disney+, Youtube and everything works without any issue. Altimatel TV service is cheap for a reason, it is meant to be listened to outside of regular watching hours.
Debbie Whyte 7 months ago
Havent been able to make a long distance call in over 2 weeks. Being that I live in the country most of my calls are long distance . When is this going to be fixed. K0A 1R0 Crysler, Ont.
Linda 1 year ago
TV is skipping again and it always happen between 6 and 10 PM while the underlying internet has no issue. Their TV infrastructure has a capacity issue that they just don't want to acknowledge.
Linda 1 year ago
TV is skipping all the time and it is not a connectivity as I stream multiple 4K streams from Youtube without any issue but the Altima TV 720p stream is skipping every 10s.
Jim 1 year ago
Have had slow spreads of only 90. All this past long weekend in Caledonia
CB 1 year ago
Internet outage here in Hamilton starting around 8:30 AM. L8T
Al Lonardi 1 year ago
Mississauga L5W 1H9 Such a ‘mickey mouse’ organization. When i call in i have to wait forever to get any service. i have 3 boxes and only one is working. one tv box freezes all the time, the other doesn’t work because a message comes back saying i have too many devises??? i can’t wait to go back to rogers
AB 1 year ago
What kind of service is this? Works at night but not during the day?! We already switched to Rogers and will never entertain such cheap services ever again.. lesson learned.
Kelly 1 year ago
London Ontario... down for the better part of 3days here. Altima seems to have disappeared. Will be cancelling
OM 1 year ago
L5B here. Can someone FROM ALTIMA have the decency to inform customers with some short details of what's going on with outrage, why is this on/off? Anyone from the goverment to step in and have this company respond and not hide? Many of us work from home and it has affected our efficiency to work and earn so we can feed our families. This is absurd, since Monday and on/off.
Darie 1 year ago
No internet since two days ago in Barrie.
Cathy 1 year ago
Orillia ON, this service has been great up until the last two days!! When are we going to get an answer as to what and how long this issue will last.
GS Uddin 1 year ago
In Ottawa and bad internet this weekend. No internet today, going on for almost 24 hours. I have to work so I went to Tim's and used their internet. It costs me $15 in food to stay there. I'm demanding $15 off each day!
Jean 1 year ago
No internet since this morning in Burlington L7M 4J7
akm 1 year ago
Internet down for 3rd day Ajax L1Z 1X5
Myname 1 year ago
Internet down for 2nd day. Incompetence at its best.
Latisha 1 year ago
3rd day without internet, St. Thomas, Ontario
Sam 1 year ago
Next bill I pay to Altima will be the last. This is worst service I've seen since internet began. May as well go back to dial-up with these guys. We're done with them.
Dave 1 year ago
M6R Toronto 100mbps down to 2 for almost 3 days. I did receive texts that it was down, then fixed, now down again. C'mon, Altima.
OM 1 year ago
Mississauga L5B has been down since Monday. We left Rogers looking better and faster service but... Can't believe it's taking so long to bring back internet service. Wife and I work from home and this has affected us big. On top their technical support service must be short handed as response time takes about 2hrs and they have no idea as why nor how long it'll take to get service recover.
DM 1 year ago
Mississauga L5B 4J2 Internet down for two days now. WTF is going on??
Daisy 1 year ago
L1R 3A7 Whitby No internet now 2 days. This is terrible as I run my business from home and need to have my internet working
A L 1 year ago
Toronto Canada the internet is still very slow and cuts out. When I tried calling their location here they said they are aware of the issue and are working to resolve it but I have not seen the solution happen yet and it's been quite a while there were issues. 2 days and worked for a few hours lastnight.
Jacob 1 year ago
Toronto, Ontario M9 Internet is completely out, and when it is in(for only a few seconds), the connection is atrocious.
SNK 1 year ago
Altima is Worst Internet ever. Mississauga L5M 6E4 Mississauga
L 1 year ago
downtown Toronto, M5, no internet for 5 hrs
Inna 1 year ago
Downtown Ottawa. ON no internet or barely crawling one when appears
Paul Lewis 1 year ago
London, Ontario. Altima Land Internet is not working fully. Intermits and a lot of buffering all the time. Bandwidth is terrible, can't stream music or movies. Worked fine last night, but this morning not so much. Paying for Internet that we can't use.
LP 1 year ago
M6C completely out this morning after slow speeds for the last two days. Called Altima customer service and the call doesn’t even go through
Alicja Traczuk 1 year ago
Internet is in and out... and when it is in, it is S L O W !! London ON N6A 3J5 Cannot send comment.
Gfc 1 year ago
Also, down in RH for last few days. Intermittent some time completely down. Relatively new customer. Rogers backbone, guess should not have switched.
Saba Afzal 1 year ago
Internet issues since yesterday. They informed me that it's resolved yesterday but it's still having intermittent issues.
NT 1 year ago
No service in Richmond Hill (L4E)
Juan Corsair 1 year ago
Altima was working fine last night, but intermittent this morning in Oshawa.
Arthurgunn 1 year ago
internet so shit in guelph
Derek 1 year ago
Internet is barely usable. The issue has persisted for almost 24 hours now! This is unacceptable!
Eva S 1 year ago
Somewhat new to Altima, does anyone know if they credit for lost time? Definitely discouraging ...
Saad 1 year ago
Internet barely usable in Waterloo ON. Typing this while on hold with technical assistance last 20mins. Received a text around 4pm “experiencing Network issue in your area, we are actively working on it, please wait for recovery “ No other information. Altima service is good until it goes down. Then it’s a hassle to get any information from them. Technical support is near to impossible to reach. No other go but have to wait for recovery as the text suggest.
Darion 1 year ago
Down to barely usable in Mississauga
Eva S 1 year ago
Bowmanville - Any idea on when it will be back to normal?!